Booking & Scheduling

• All appointments must be booked at least one (1) business day in advance through our app or by contacting us directly.
• Same-day bookings are not accepted over app please call.
• Bookings are confirmed once you receive an official confirmation notification or email.

Deposits

• A non-refundable deposit is required for the following services:
  •  Paint Protection Film (PPF) installations
  • Ceramic Coating applications
  • Large detailing jobs over $500
• Deposits are applied toward the final service cost.
• Failure to show or cancel within the cancellation window will result in loss of deposit.

Cancellations & Rescheduling

• Cancellations or rescheduling must be made at least 24 hours before the scheduled appointment.
• Deposits are non-refundable, regardless of cancellation reason.
• Multiple late cancellations or no-shows may result in restrictions on future bookings with Pure Detailing.

Payments

• Payment is due in full after service completion unless otherwise arranged.
• Accepted payment methods: Cash, Card, Venmo.
• A 3% processing fee applies to all card transactions.
• Service prices do not include sales tax; applicable tax will be added to the final invoice.

Customer Responsibilities

• Customers must remove all personal belongings and valuables from the vehicle prior to service. Pure Detailing is not responsible for lost, stolen, or damaged items left inside.
• Customers must provide access to vehicle keys and ensure the vehicle is accessible at the scheduled time.

Service Limitations

• Service times are estimates and may vary depending on vehicle condition.
• Excessive dirt, stains, pet hair, smoke, mold, or other conditions may result in additional charges.
• Pure Detailing reserves the right to refuse service for vehicles deemed unsafe, hazardous, or unsuitable for detailing.

Liability & Damage Policy

• Pure Detailing is not responsible for pre-existing damage, including but not limited to scratches, chips, rust, fading, brittle trim, or mechanical/electrical issues.
• In the unlikely event of damage directly caused by our team, it must be reported before leaving the premises for consideration.

Coating Maintenance & Guarantee

• Ceramic coatings and Paint Protection Films (PPF) require proper aftercare to maintain their performance.
• The guarantee will be void if:
  • Brushed or automatic car washes are used.
  • Touch-free washes are overused.
  • The vehicle is consistently exposed to excessive abuse (e.g., salt, off-roading, harsh elements).
• To receive the full benefits of your coating, we strongly recommend hand washing using approved products and methods.
• Failure to maintain the coating properly will result in premature degradation, and Pure Detailing reserves the right to revoke any guarantee.

Privacy & Data

• By booking through our app, you consent to Pure Detailing collecting and storing your contact and booking information for scheduling and communication purposes.
• Your data will never be sold to third parties.
• With your permission, we may use your contact details (SMS/email) to send updates, promotions, and service reminders. You may opt out at any time.

Amendments

Pure Detailing reserves the right to update these Terms & Conditions at any time. The most recent version will always be available through our app or upon request.

Agreement

By booking a service with Pure Detailing, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.