At Pure Detailing, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use and safeguard your information across our website, our mobile app, and our communication.

What Information We Collect

When you communicate with us through our website, email or opt in for appointment reminders, we may collect:

• Your Name
• Your Phone Number
• Your Email Address
• Appointment or Service Details Needed

How We Use Your Information

Your personal information is used to provide the services you requested such as:

• Appointment Reminders and Updates
• Service Follow-ups or Rescheduling
• Business Related Information Relevant to your Service

Consent to Communicate

By providing your contact information and opting in, you give explicit consent for Pure Detailing to contact you via:

• Text Message
• Email
• Website Forms and Responses

Message frequency may vary and may be recurring, depending on your service schedule or communication preferences.

Opt-Out Options

You're always in control:

• Text: Reply "STOP" to unsubscribe, or "HELP" for more information.
• Email: Click Unsubscribe in any email.
• Website: Contact us directly to update your preferences.

Please note: Message and data rates may apply for text communications, depending on your carrier plan.

Mobile App

The Pure Detailing mobile app is a separate service that requires additional information to function. This section describes how the app collects, uses, and shares your information.

What Information We Collect Through the App:

When you use the Pure Detailing app we may collect:

• Your name, email address, and phone number (for your account)
• Your home or service address (for pick-up and delivery scheduling)
• Profile photo (optional, only if you choose to upload one)
• Vehicle information including make, model, year, color, and photos (optional)
• Booking history, service preferences, membership status
• Payment information processed securely by our payment provider (we do not store full card numbers on our servers)
• Push notification tokens (if you enable notifications)
• Device and apps usage information needed to operate the app

How We Use App Information

We use the information you provide in the app to:

• Create and manage your account
• Process bookings, payments, and memberships
• Provide pickup and delivery services
• Send appointment reminders and service updates
• Process loyalty and membership benefits
• Improve our services and resolve issues you report

Third-Party Services Used by the App

To operate the app and process transactions, we rely on the following categories of trusted third-party service providers. Each receives only the data necessary to perform its function and is contractually required to protect your information.

• A cloud database and authentication provider (for secure storage of your account, bookings, and app data)
• A payment processing provider (to securely handle membership and service payments)
• A scheduling and customer management provider (to manage appointments and customer records)
• An email delivery provider (to send transactional and service emails)

These providers may store your data on servers located in the United States. We do not sell your personal information to third parties or use it for external marketing purposes.

Camera and Photo Library Access

The app may request access to your camera or photo library so that you can:

• Upload a profile photo
• Add photos of your vehicle
• Save e-receipts to your photo library (only if you choose)

You can deny these permissions in your device settings. The app will continue to function using default photos.

Push Notifications

If you grant permission, the app will send you push notifications for things like booking reminders, waitlist updates, and pickup-ready alerts. You can disable notifications at any time in your device settings or in the app's notification preferences.

Children's Privacy

The Pure Detailing app and services are intended for use by adults aged 18 and older. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will delete it as soon as possible. If you believe a child has provided us with personal information, please contact us at the number below.

Data Retention

We retain your account information for as long as your account is active. If you delete your account or request deletion, we will remove your personal data from our active systems within 90 days, except where we are required to retain certain records for legal, tax, or accounting purposes.

Your Rights (Website and App)

You may request to:

• Access or update your personal information
• Delete your data from our records
• Withdraw your consent at any time

Policy Updates

This policy may be updated as needed. Changes will be posted here with the updated date.

Last Update: May 22, 2026

If you have any questions or need help managing your communication preferences, please contact us at 507-414-6220 or reach out through our website.